Returns & Exchanges
What is MaggyLondon.com's Return Policy?
Only items purchased on MaggyLondon.com may be returned to MaggyLondon.com, items purchased at Department Stores or other retail locations selling Maggy London merchandise will not be accepted.
• Unused and unaltered merchandise with tags attached and a copy of the original invoice may be returned within fourteen (14) business days from the date of delivery.
• With a copy of the original invoice a refund will be issued in the original form of payment.
• Without a receipt an Online Credit will be issued at the current selling price of the item(s).
• All items purchased on sale may only be returned for Online Credit.
• Items marked as ‘Final Sale’ cannot be returned for exchange, store credit, or refund. NO EXCEPTIONS. If a FINAL SALE item is returned the item will be put back into stock and the customer will not receive any form of reimbursement.
• Items returned after fourteen (14) business days, but less than thirty (30) days from the date of delivery that meet the policy requirements will receive an Online Credit.
If you purchase an item as a gift, the recipient may choose to have the item refunded to the original form of payment or to receive a store credit or exchange. Their preference must be stated on the Return/Exchange form included with the shipment.
Online Credit is ONLY REDEEMABLE AT MAGGYLONDON.COM. Online Credit may not be used at Department Stores or any other locations that sell Maggy London merchandise.
Returns are accepted by mail, please note: shipping and handling charges are non-refundable.
We’re sorry, but we cannot provide a refund or Online Credit on items returned more than 30 days after the delivery date.
Upon receipt of returned goods, Maggy London reserves the right to deny credit if the merchandise does not meet return policy requirements.
How Do I Return or Exchange My Order?
We want to make your refund or exchange experience easy. To ensure proper handling of your return, please do the following:
• Please complete the return form enclosed with your purchase in its entirety, please note the reason for the return in the space indicated.
• Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records).
• Maintain the top portion of the label containing the order information for your records.
Please address your return to:
MAGGY LONDON E-COMMERCE RETURNS
235 Barnum Road
Devens, MA, 01434
*We suggest utilizing a shipping option that offers tracking information.
MaggyLondon.com merchandise can only be returned to the above address. MaggyLondon.com returns cannot be made at department and specialty store locations
When Will I Receive My Refund or Exchange?
We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 10 days of us receiving your merchandise.
Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Maggy London. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
Do You Accept Returns on International Orders?
Unfortunately, we do not accept returns on orders from outside the USA. For further information please contact Maggy London Customer Service by email at email@example.com or call 1-(888)-430-9672 Monday - Friday 9:30 a.m. - 5 p.m. EST
What Will it Cost to Make a Return or Exchange?
Shipping and handling charges are paid by the customer and are non-refundable.