Customer Service

Account

How do I change my login information?

You can update stored information in your account at any time. To view or change your existing account information or password, please click sign in, in the upper right hand corner. Then enter email address and your passworda and click login. Click on the person icon in the upper right hand corner, and you will be rerouted to your account page. Select Account Information and enter in the information you wish to change. Please be sure to click "Save" when you have finished. You can also call us at 888-430-9672 and we can change yoru account information for you. 

What if I forget my password?

No problem. Just click the Forgot Password Link and then enter your e-mail address.

Product

I saw an item on the website, and now it has disappeared. Why?

Our quantities are limited and may sell out fast. If there is an item that you are interested in, but is no longer on the site or not available in your size, contact Maggy London Customer Service at customerservice@maggylondon.com or call 1-(888)-430-9672.

Do you carry a specific style/print/size?

Click on the Search box and enter the criteria you wish to find on MaggyLondon.com. You can search by style name, size, color, and item type. Once entered, you will be taken to a page with a list of all items on our site that match your search criteria.

Do your styles run true to size?

All of Maggy London's styles run true to size. If you are unsure about sizing please check your measurements against our Size Guide. Our Customer Service Associates are very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at customerservice@maggylondon.com or call 1-(888)-430-9672. 

Payment

MaggyLondon.com accepts the following forms of credit card payment: Visa, MasterCard, American Express, and Discover. Your credit card will be charged the day the merchandise is shipped. In addition, you can also pay through PayPal. MaggyLondon.com currently does not accept checks, cash or money orders. Any charges you see prior to shipping is just an authorization hold and will turn into a charge only when your order ships. 

Saving Payment Details

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.

Do you charge sales tax on any item?

Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New York, Georgia, Massachusetts, New Jersey, and Texas. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other state will not be charged tax.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a Paypal payment option on MaggyLondon.com?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the MaggyLondon.com web site.

What do I do if I have questions about my PayPal account?

You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.

How is billing done for PayPal?

Customers who sign up for a PayPal account must sign a Billing Agreement, which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

When are funds transferred out of my PayPal account for my Maggy London order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Shipping

Shipping Info

Shipping MethodShipping ChargeOrder PlacedOrder Delivery
FEDEX HOME DELIVERY For all US orders standard shipping is FREE 12:00 PM EST 5-8 BUSINESS DAYS 
TUES - SAT DELIVERY
FEDEX 2 DAY EXPRESS Rate is calculated based on shipping location and weight of order 12:00 PM EST 2 BUSINESS DAYS 
MON-FRI DELIVERY
FEDEX STANDARD OVERNIGHT Rate is calculated based on shipping location and weight of order 12:00 PM EST 1 BUSINESS DAY 
MON-FRI DELIVERY

*Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

What are your shipping options and rates?

Shipping rates are calculated according to the type of shipping you choose. Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges. 

All orders ship FREE via FedEx Home Delivery 
FedEx Home Delivery (5-8 business days, Tues - Sat)
FedEx 2 Day Express (2 business days, Mon - Fri): Rate based on Weight and Ship Location
FedEx Next Day (1 business day, Mon - Fri): Rate based on Weight and Ship Location

Want it for the weekend use the following guidelines: 

Overnight Shipping: please order by Thursday at Noon Eastern Standard Time 
2nd Day: please order by Wednesday at Noon Eastern Standard Time 
Please note, all orders totaling over $1,000 in value will require signature upon delivery. 
Free Shipping and Returns on all U.S. orders.

When will my order be shipped?

Pending order verification and credit approval, orders received by 12:00 PM EST will ship the same business day; orders placed after 12:00 PM EST or on weekends will ship on the next business day.

Do you ship to addresses outside the United States?

Yes. MaggyLondon.com has partnered with Bongo International to service MaggyLondon.com’s international customers.

Can I ship to an address other than my own?

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out the address associated with the credit card used to make your purchase.

What should I do if there is a shipping error?

In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. Please indicate that the wrong item was shipped on the Returns Slip and send it back for a full refund in addition to the cost of shipping.

Do you ship to PO boxes or Military APO/FPO addresses?

We currently do not ship to PO Boxes or Military APO/FPO addresses.

International Shipping

Do you ship internationally?

Yes. MaggyLondon.com has partnered with Bongo International to service MaggyLondon.com’s international customers. Once you have created your shopping Cart, you must view your cart and select the button that says "Outside the US?". You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment. If you don't select "Outside the US?" your order will be cancelled and you will need to reorder your items through the proper portal. Upon completion of your order, Bongo will charge your credit card for the entire purchase. MaggyLondon.com will ship the goods to Bongo's Global Distribution Facility, which is located in St. Petersburg, Florida, where Bongo will process the order and transport the goods to your international address via FedEx. There are no additional service fees or registration processes with this service.

What countries do you ship to?

MaggyLondon.com ships to over 200 countries and territories worldwide using Bongo International. Please refer to Bongo’s Deliverable Country List to see all the countries supported.

How long will it take my items to ship?

Items purchased will first be shipped domestically from MaggyLondon.com’s facility to Bongo International’s Global Distribution Facility, located in St. Petersburg, Florida (see our domestic shipping times). From there, if your items are received by 4:00 pm EST, M-F, they will ship out that same day. If they are received after 4:00 pm EST, they will go out the next business day. You can refer to Bongo’s Transit Times to get an estimate of the transit time between the origin and final destination of your shipment.

What payment methods are accepted?

MaggyLondon.com’s international shipping provider, Bongo International, accepts 22 types of payment methods for international orders; options are localized according to your billing address. In addition to a number of acceptable credit card options, they also accept PayPal and Bitcoin.

How much will I be charged for duties and taxes?

When you place an order through MaggyLondon.com, you will see the total shipping costs of the goods to your location including duties, taxes, and, in some instances, processing fees. However, there are some countries for which the pre-payment of duties and taxes is not supported. For those exceptions, duty and tax charges due on your shipment will be collected by the carrier at the time of delivery. You can refer to Bongo’s Duty/Tax Estimator to get an estimate of those charges at the following link, http://crossborder.fedex.com/us/shoppers/app/shipping_rates.shtml. All transactions are done in your billing currency. This prevents banks from charging you additional transaction fees after purchase.

How are international shipping rates determined?

International shipping rates are based on billable weight. Billable weight compares a package’s actual weight to its dimensional weight. The greater of the two is the billable weight and should be used to calculate the rate. A shipment’s dimensional weight is determined by the following formula: Dimensional weight in kg per package = Length x Height x Width in cm / 5,000.

Can I track my shipment internationally?

Yes. When you place your order, you will receive a universal tracking number that will allow you to track your package en route to its final destination.

International Orders

Unfortunately, we do not accept returns on orders from outside the USA. For further information please contact Maggy London Customer Service by email at customerservice@maggylondon.com or call 1-(888)-430-9672 Monday - Friday 9:30 a.m. - 5 p.m. EST  *Shipping and handling charges are paid by the customer and are non-refundable.*

Tracking

Will I receive an e-mail confirmation/shipment tracking number?

After you complete your transaction on MaggyLondon.com, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive a shipping confirmation e-mail with a FedEx tracking number that will update you with the status of your shipment at any time once it ships, by clicking on the tracking number located at the bottom of the email. 

How do I track my order?

After you complete your transaction on MaggyLondon.com, an e-mail containing the order number will be sent to your specified e-mail address. To track your order, log in to "MY ACCOUNT" and click "Order Status." The order number from your e-mail will be listed with its status. If your order has shipped, you'll be able to find your tracking number in Order Status as well.

You can also click the FedEx tracking number located at the bottom of your shipping confirmation email. 

Fitting Room

What is the fitting room?

We never want you to keep a dress that doesn't make you 100% happy. The Fitting Room gives you free shipping, free returns and free unlimited exchanges on every purchase for all customers shipping within the U.S.. Think of it as your at-home fitting room. Purchase what you love, try on your new arrivals and send back anything that doesn't make you 100% happy.  

Need to send something back?

We've made returns easy. First, write your reason for return on the packing slip from your initial purchase. Next, place the packing slip and item(s) you'd like to return in the box or package. Then, attach the Return Shipping Label from your initial purchase to the front of your box or package. Lost your Return Shipping Label? No worries, just email us at customerservice@maggylondon.com to request a new one, at no cost. Lastly, pop your package in the mail and you're good to go!

Exchanges

Need to send something back?

Maggy London will gladly accept returns within 30 days from the date of delivery. All items must be unworn with tags attached and packed with the return slip. Items returned after 30 days, but less than 90 days from the date of delivery that meet the policy requirements will receive an Online Store Credit. 


Online Credit is only redeemable at maggylondon.com. Online Credit may not be used at Department Stores or any other locations that sell Maggy London merchandise. Returns are accepted by mail, please note: shipping and handling charges are non-refundable

We’re sorry, but we cannot provide a refund or Online Credit on items returned more than 90 days after the delivery date. Upon receipt of returned goods, Maggy London reserves the right to deny credit if the merchandise does not meet return policy requirements. We do not accept returns from puchases made at department or specialty stores.

Exchanging Your Order?

We want to make your refund or exchange experience easy. To ensure proper handling of your return, please do the following:

If you were logged in at checkout go to maggylondon.com and sign in:

  1.  Once you sign in you will be routed to "My Dashboard" (If you are not routed to "My Dashboard" click on the person icon in the right upper hand corner). 
  2. Click on "My Orders" then click on "Return" at the top right of the screen.
  3. Under "Reason" select the reason for your return.
  4. Under "Type" select "Return" (or "Exchange" if that is what you wish to do).
  5. Select the quanitity of the item of you are returning (or exchanging) under "Qty."
  6. Select "Submit" on the bottom right.
  7. Review and make sure the correct item(s) are selected to be returned. 
  8. Select "Print Shipping Label" on the bottom right.
  9. After you have printed your return shipping label enter the carrier you have selected and the tracking number provided and then click "Add."
  10. A "Thank You" screen will then pop up. 
  11. Make sure to enclose your packing slip with the item(s) you are returning (if you are exchanging an item make sure to list the size you would like in exchange).

Checked out as a Guest?

  1. Write the items you'res sending back and the size you would like to exchange for on the packing slip.
  2. Keep a copy for your records.
  3. Enclose the packing slip in your package.
  4. Email customerservice@maggylondon.com or call 888-430-9672 if you need a new return shipping label. (Please note our office hours are Monday-Friday 9:30am-5pm EST)
  5. Drop your package off at any USPS or Fedex location (we recommend dropping your package off at FedEx for a quicker return).


*MaggyLondon.com Returns cannot be made at department and specialty store locations.

What will it cost me to make an exchange?

Please note: all returns are free of charge when you use our return shipping label included in your order. 

Receiving Exchanges

We want you to receive your exchange or refund ASAP! You can expect your exchange to process within approximately 5 business days of us receiving your merchandise. Once you're exchange has been processed you will receive a new order confirmation via email.

I gave a gift to someone; can they exchange it for something else?

If your gift recipient who would like to return an item, they may do so for Online Store Credit at MaggyLondon.com. Online Store Credit is only redeemable at maggylondon.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order. Their preference must be advised on the packing slip included with the shipment. 

Returns

Return Policy

1. Merchandise may be returned within 30 days from the date of delivery for a full refund. 
2. Merchandise must be unworn and in its original condition with tags attached. 
3. Merchandise returned beyond 30 days from the date of delivery will recieve an online store credit. 
5. Maggylondon.com only accepts returns for items purchased from our website. 
6. We do not accept returns or exchanges for items delievered more than 90 days ago. 
7. We do not accept returns or exchanges for international orders.

Lost your shipping label?

No problem! Here's what you need to do.

1. Go to MaggyLondon.com and sign in.
2. Once you sign in you should be routed to the Dashboard. (If you are not routed to the Dashboard click on the person icon in the upper right hand corner)
3. Click "View Order" for the order you wish to return.
4. Click "Return" at the top right of the screen.
5. Under "Reason" select the reason for your return. 
6. Under "Type" select "Return" (or "Exchange" if that's what you wish to do) 
7. Select the quantity of the item you are returning (or exchanging) under "Qty". 
8. Select "Submit" on the bottom right.
9. Review and make sure the correct item(s) are selected for return.
10. Select "Print Shipping Label" on the bottom right. 
11. After you have printed the return shipping label enter the carrier you have selected and the tracking number provided and then click "Add". 
12. A "Thank You" screen will then pop up. 
13. Make sure you enclose your packing slip with the item(s) you are returning (if you are exchanging an item make sure to list the size you woudl like in exchange).

How to make a return?

1. Write the reason for the return on the packing slip (if you wish to exchange your item please note which size you woudl like in exchange).
2. Keep a copy for your records.
3. Enclose the packing slip in your package and attach return shipping label (we recommend keeping a copy of the tracking number located on the return label). 
4. Email CustomerService@maggylondon.com or call 888-430-9672 if you need a new return shipping label. 
5. Drop your package off at any UPS or Fedex Location (we recommend dropping your return off at FedEx for a quicker return).

*If you need a new return shipping label or packing slip, please contact Maggy London Customer Service at customerservice@maggylondon.com or call 888-430-9672.

Receiving Refunds

We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 5 business days of us receiving your merchandise. Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Maggy London. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise from MaggyLondon.com, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.

What will it cost me to make a return?

Please note: all returns are free of charge when you use our return shipping label included in your order. 

Refunds

How long does it take to get my refund?

Please note when using the enclosed return label your package can take up to 14 business days to reach our warehouse. You can choose a different shipping method for a quicker delivery. Once your package arrives you can expect your refund to process within approximately 10 business days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Maggy London. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

Email List

How do I join the Maggy London mailing list to hear about new products and promotions?

Join our email list by entering your email address in the "SIGN UP FOR MAGGY LONDON UPDATES" box on the lower right corner of any page on the website, then click "SIGN UP". You will automatically have access to all of our email updates covering information about our products and services! 

If you ever wish to unsubscribe from promotional emails, find a recent email from MaggyLondon.com and click the unsubscribe link at the bottom of any email which will prevent you from receiving promotional emails in the future.

Contact Us

Please call us 1-888-430-9672 or

Email: customerservice@maggylondon.com

If you can't find what you are looking for, please fill in the form below and we will get back to you as soon as possible.

Contact Us

Contact Information

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